Delete account
Last updated: 19 August 2026.
This page explains how LynqUp app users can request deletion of their account and associated personal data. It is a public instruction page — deletion is completed in the app or by email request.
1. Delete in the app
Customers can delete their account themselves, without contacting support.
Open the LynqUp app and sign in. Go to Settings, then Delete account. Enter your password and confirm deletion.
After confirmation the account is deactivated, you are signed out, and you can no longer sign in with the same email.
2. Request by email
If you cannot access the app, or the account is not a customer account (store owner, staff, or administrator), email support@lynqup.com with the email address of the account you want deleted.
Store owners and staff cannot delete an account from the app. We may ask you to confirm your identity before processing the request.
3. What is deleted
Account personal data (name, email, phone, date of birth, password, profile photo) is removed or anonymized. Sessions are revoked and the loyalty card stops working.
Points history, receipt scans, and orders may remain in anonymized form for store records, abuse prevention, and legal obligations. Unused points are forfeited.
4. Timeline
In-app deletion takes effect immediately. Email requests are processed within a reasonable period, usually within 30 days, unless law requires longer retention of certain data.